Every hour of every day, someone in the United States needs essential services - from finding an after-school program to securing adequate care for a child or an aging parent. Faced with a dramatic increase in the number of agencies and help-lines, people often don't know where to turn. In many cases, people end up going without these necessary services because they do not know where to start. 2-1-1 helps people find and give help.
The 2-1-1 service is a 24-hour, seven-day-a week, 365 day-a-year service, which provides callers with information about and referrals to health and human services for every day needs and in time of crisis. For example, 2-1-1 offers access to the following types of service organizations:
- Basic human needs: food banks, shelters, rent assistance, utility assistance.
- Physical and mental health resources: health insurance programs, Medicaid and Medicare, maternal health, Children’s Health Insurance Program, medical information phone lines, crisis intervention services, support groups, counseling, drug and alcohol intervention and rehabilitation.
- Employment support: financial assistance, job training, transportation assistance, educational programs.
- Support for older adults and people with disabilities: adult day care, Meals on Wheels, respite care, home health care, independent living programs.
- Support for children, youth, and families: childcare, after school programs, Head Start, family resource centers, summer camps and recreation programs, mentoring, tutoring, protective services.
The 2-1-1 Call Center is located at the United Way of Greater St. Louis.
Other Missouri United Ways joining 2-1-1 currently include: United Way of Central Missouri, Columbia Area United Way, United Way of the Ozarks, United Way of Southeast Missouri, United Way of Adair County, United Way of the Mark Twain Area, Carthage Area United Way, and United Way of St. Francois County.
Learn more about the 2-1-1 project at www.211missouri.org.
Dial 2-1-1 or toll free 1-800-427-4626. TTY number: 1-866-385-6525